Customers’ Satisfaction & Loyalty
- Structuring indices & implementing satisfaction barometers
- Identifying performance strengths and weaknesses, facing opportunities & threats of new economical challenges
- Customer retention challenges
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Banking, Finance and Insurance
- Loyalty programs and fidelity performance measurement
- Agencies typology and network benchmarking
- Scoring and modeling analysis
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High Tech and Telecom
- Customer relationship analysis
- POS typology |
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Quality Management and Measurement
- Processe Quality measurements
- Quality Control Production and Process Control |
Medical, Public Health and Clinical Research
- Medical and epidemiological experimentations research analysis
- Hospital performance measurement and health risk analysis
- Statistical data analysis |
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Public Sector and Municipalities
- Population demographic and migration analysis
- Determination of prior actions implementation for economic developmentl |
PhD & MBA Programs
- Structuring and designing research
- Data collection and statistical analysis
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